What to Expect at Your First Dental Visit

Your first dental visit at Hillcrest Family Dentistry in Medford, OR is designed to be smooth, informative, and comfortable — setting the tone for lifelong oral health.

A Warm Welcome Awaits

When you arrive at Hillcrest Family Dentistry, you’ll step into a clean, relaxing environment designed to make you feel at home. Our friendly front desk team will greet you, help with any paperwork, and guide you through your first visit.

Whether you’re visiting from Medford, Central Point, or Ashland, our goal is to ensure that your dental experience is easy and stress-free from the start.

Initial Consultation and Health History

Your appointment begins with a conversation — not a procedure. We’ll take time to review your medical history, discuss any medications or allergies, and talk through any dental concerns you may have.

Typical topics covered include:

Health AspectWhy It Matters
Medical ConditionsMay impact treatment or anesthesia options
MedicationsCan interact with dental materials
AllergiesEnsures safe care without adverse reactions

This information helps us tailor your care for both safety and comfort.

Comprehensive Exam and Digital X-Rays

After the consultation, you’ll receive a thorough oral exam where we check your teeth, gums, and overall mouth health. We’ll also take digital X-rays to catch any hidden issues such as decay, bone loss, or impacted teeth.

Our use of advanced dental technology ensures a clear and accurate diagnosis without unnecessary radiation or discomfort.

Professional Cleaning and Polishing

Next, our hygienist will gently remove plaque and tartar buildup using specialized tools. Your teeth will then be polished with a high-powered toothbrush and gritty toothpaste that lifts stains and leaves your smile sparkling.

We’ll also floss between teeth and may apply a fluoride treatment to strengthen your enamel — helping to prevent cavities and gum disease.

Your Personalized Treatment Plan

Before you leave, your dentist will discuss any findings and walk you through the next steps. If treatment is needed — such as a filling, crown, or even same-day CEREC® crown — we’ll explain your options clearly and answer your questions.

We’ll also go over preventive recommendations and may schedule your next checkup or cleaning. If no immediate treatment is needed, you’re all set for your next routine visit.

Ready to Schedule Your First Appointment?

We love welcoming new patients and would be honored to be your dental home in Medford. If you haven’t scheduled yet, contact us today to set up your first visit!

Request your appointment, we look forward to hearing from you.

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Kristin Lunde profile picture
Kristin Lunde
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I can't say enough great things about Dr. Pett and the entire team at Hillcrest Family Dentistry! From the moment I walked in, I was greeted with warmth and professionalism. The office is spotless, modern, and has a very calming atmosphere, which immediately put me at ease. Dr. Pett is truly exceptional—thorough, gentle, and incredibly knowledgeable. He took the time to explain every step of my procedure and answered all my questions with patience and care. I felt completely comfortable throughout my visit, and the quality of work was outstanding. The staff is also amazing! My hygienist, Brandi, always puts me at ease. The front desk, one of the dental assistants, Ashley and the office manager Kristen are friendly, efficient, and always accommodating when it comes to scheduling. I never feel rushed, and they genuinely care about their patients' well-being. Dr. Pett recently took over this office and we could not be more pleased! I highly recommend Hillcrest Family Dentistry!!!
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Angel Garcia profile picture
Angel Garcia
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I personally have a lot of dental anxiety. Dr.Pett and his staff made me very comfortable in tending to my dental concerns. I love the dynamic between Dr.Pett and his team. Very professional and caring.
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Kathy Cote profile picture
Kathy Cote
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During a regular cleaning I found out that I needed my bridge replaced. This was not something that I wanted to hear but knowing that it was important to do I scheduled this for February, 2025. I was concerned about being highly anxious and let the staff know. The dentist Kyle Pett wanted to know what they could do to make me feel better about this and help with the anxiety. As they prepared me for the first part of removing my existing bridge they explained what was going to happen and ask if I was doing alright. I was quite impressed with how well they made me feel comfortable. Checked with me often to see if I needed a break and was OK. I appreciate them. Thanks I would highly recommend this office.
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J G profile picture
J G
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The moment I walked in, I was greeted with a warm smile by the front desk. The back office staff were very friendly and caring about my dental needs. Dr.Pett was very professional and informative. Definitely recommending him to my friends and family.
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Kirk Melahn profile picture
Kirk Melahn
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The staff at Hillcrest Family Dentistry are the nicest my wife and I have ever come across. We have been at dentist offices where it's easy to see the idea is money making. At Hillcrest, the goal is healthy patients. It not just shows in the work and care they give, but the explanations of what needs to be done and why. We have searched our whole lives for a dentist of Dr. Pett's quality, but throw in an entire staff? We are set now. Funny, I want this office to thrive, but I feel like I'm sharing my favorite fishing hole.
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Bruce Rhodes profile picture
Bruce Rhodes
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Dr. V was my most favorite dentist ever. And so, I was a bit leery to know that he was retiring. Well, I was thoroughly surprised and overjoyed after I met, Dr. Pett, the new dentist at Hillcrest Family Dentistry. I love him already. (As a patient who HATES going to the dentist, my first impression was delightful. I am an excellent judge of people and he will be a great asset to the clinic. He has already replaced an old crown in my mouth and I barely knew it was happening. And, it fit perfectly). Necia Egan --- the best of the best. She is such a caring, excellent hygienist and an overall excellent person. Front office staff - both are so welcoming. Kristen works her tail off to answer all questions about charges/billing, etc. and always greets me as a friend. Consider making Hillcrest Family Dentistry your dental home.
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Michael Ussary profile picture
Michael Ussary
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Staff and Dr Pett were professional and made sure I understood the procedure that was being done. -Mike
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Chase Elliott profile picture
Chase Elliott
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Very friendly, efficient, and knowledgeable staff. After my previous dentist retired I switched to Hillcrest and they pointed out some areas to improve upon, and took their time to explain in detail their findings.
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Chelsea Elena profile picture
Chelsea Elena
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The entire experience going into this practice as a new patient was by far the most thoughtful and thorough I’ve had in any sort of dental environment. The staff are all incredibly friendly and kind and the hygienist, assistant , and the dentist especially were all really intuitive and helpful and gentle throughout my cleaning and procedures and adapting to my personal needs throughout. Will definitely stay on as a regular patient and will be taking my children there as well.
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